Customer Service Representative II - SR-13
Hilo, HI Hilo, HI Temporary Temporary $41,016 a year $41,016 a year 22 hours ago 22 hours ago 22 hours ago Duties Summary Supervises and participates in work involving the processing of water service applications, the maintenance of customer service records, the initiation and adjustment of service charges, and the handling of inquiries and complaints; and performs other related duties as required.
There is one (1) immediate permanent full-time vacancy with the Department of Water Supply - Finance Division in Hilo.
The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list.
Temporary appointment may lead to conversion to permanent appointment.
Examples of Duties Supervises and participates in, and/or regularly performs difficult and complex work in processing applications or requests for establishing, transferring, or discontinuing water services; furnishing information on water charges; and explaining regulations and policies relating to water service matters.
Handles the more difficult complaints, inquiries, and problems that may require considerable follow-up and research to resolve.
Initiates request for and reviews results of field investigations of high water bill complaints.
Reconstructs the billing process and, as necessary, recommends billing adjustments based on investigations and other findings; notifies service holder of same and prepares adjustment authorizations.
Determines and assigns service codes.
Oversees the maintenance and updating of customer service records to ensure that service history and service holder card files are kept current and accurate.
May supervise and participate in reading water meters and recording readings manually in meter books, or using hand held or automatic meter reading devices to read meters.
Advises and informs consumers of policies and regulations applicable to obstructions on or around water meters; may be required to trim shrubs or grass to read water meter.
Detects and reports evidences of water leakage, damaged meters, and outlets.
Assists in developing and revising procedures and forms to improve and simplify work systems.
Assists in instructing new employees on work processes and procedures.
Prepares correspondence as required.
Operates vehicle to conduct investigations and assist with meter reading.
Performs other related duties as assigned.
Minimum Qualification Requirements Training and
Experience:
A combination of education and experience substantially equivalent to:
graduation from high school, and three (3) years of experience in customer service work, and a valid State of Hawai i driver's license (Class 3) or any other valid comparable driver's license at the time of filing.
(You will be required to submit your valid driver's license at time of hire.
) Examination:
All applicants who meet the minimum qualification requirements will be assigned a score of 70 points.
An education and experience evaluation will be conducted based on the applicant's training, education and experience as presented in the application.
Please read the minimum qualification requirements carefully.
Be certain to list all pertinent training and experience, as this may be important in determining your examination score.
It is essential that the applicant describe fully the duties and responsibilities of each position held, specify the date of each position held (from and to, month and year), and indicate the number of hours worked per week.
Attach all required documentation (e.
g.
official transcript, professional license(s)/certification(s), DD-214, etc.
) at the time of submitting your application.
Note:
In-person interviews and/or further testing in Hawai'i County may be required at the discretion of the hiring department/agency.
If in-person interviews and/or further testing are required, applicants who are referred to the hiring department/agency must be available to participate in person and at their own expense at that phase of the selection process.
Knowledge of:
office practices and procedures; basic principles and practices of public relations; practices and procedures relating to provisions of water service to customers; arithmetic; grammar and word usage; pertinent departmental regulations and policies; basic principles and practices of supervision.
Ability to:
assign, supervise, and review the work of others; deal tactfully and effectively with the public; understand and explain pertinent departmental regulations and policies; do arithmetic computations; operate office machines and equipment, including desktop computers and peripherals; understand and apply service coding systems; operate a vehicle to conduct field investigations and assist with meter reading; work harmoniously with others.
Physical Requirements:
Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.
Physical Effort Grouping:
Light Supplemental Information Please scan and attach these supporting documents to your on-line application, if required:
an official college transcript, a valid driver's license, a temporary assignment verification, professional licenses, and/or certificates, Veterans applying for veteran's preference points shall also scan and attach their DD-214 form and as needed, their VA claim letter to the on-line application.
ELECTRONIC NOTIFICATION TO APPLICANTS:
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you.
We will not be responsible in any way if you do not receive our emails or fail to check your email box or NEOGOV account INBOX in a timely manner.
Checking your NEOGOV account INBOX daily is recommended and is the most secure method to check on notices sent to you.
This is a new feature created by our vendor, NEOGOV.
Please add info@governmentjobs.
com to your contact list.
Open your NEOGOV account using your user name and password.
In the upper right hand corner of the account is your name, and under your name, click on INBOX to view all notices sent you.
The notices will appear here in the INBOX even in the event you don't receive it on your cell phone, computer, or other electronic device.
This is the best way to check and view all notices sent to you.
You will receive a confirmation email upon successfully submitting your application.
Failure to receive this confirmation email, indicates that your application was not submitted.
Employee benefits are generally for full-time permanent employment and include the following from the date of hire:
sick leave and vacation earnings paid holidays social security credit union membership life, dental, medical, vision, and prescription drug insurance plans employee-employer paid retirement plan flexible spending plan tax-sheltered savings and investment program career opportunity and mobility in a merit system for civil service positions Persons who are hired may be required to pay union dues/service fees.
Benefits for part-time employment is based on hours worked and type of appointment.
Benefits are subject to change due to legislative, collective bargaining negotiation, and other changes.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
There is one (1) immediate permanent full-time vacancy with the Department of Water Supply - Finance Division in Hilo.
The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list.
Temporary appointment may lead to conversion to permanent appointment.
Examples of Duties Supervises and participates in, and/or regularly performs difficult and complex work in processing applications or requests for establishing, transferring, or discontinuing water services; furnishing information on water charges; and explaining regulations and policies relating to water service matters.
Handles the more difficult complaints, inquiries, and problems that may require considerable follow-up and research to resolve.
Initiates request for and reviews results of field investigations of high water bill complaints.
Reconstructs the billing process and, as necessary, recommends billing adjustments based on investigations and other findings; notifies service holder of same and prepares adjustment authorizations.
Determines and assigns service codes.
Oversees the maintenance and updating of customer service records to ensure that service history and service holder card files are kept current and accurate.
May supervise and participate in reading water meters and recording readings manually in meter books, or using hand held or automatic meter reading devices to read meters.
Advises and informs consumers of policies and regulations applicable to obstructions on or around water meters; may be required to trim shrubs or grass to read water meter.
Detects and reports evidences of water leakage, damaged meters, and outlets.
Assists in developing and revising procedures and forms to improve and simplify work systems.
Assists in instructing new employees on work processes and procedures.
Prepares correspondence as required.
Operates vehicle to conduct investigations and assist with meter reading.
Performs other related duties as assigned.
Minimum Qualification Requirements Training and
Experience:
A combination of education and experience substantially equivalent to:
graduation from high school, and three (3) years of experience in customer service work, and a valid State of Hawai i driver's license (Class 3) or any other valid comparable driver's license at the time of filing.
(You will be required to submit your valid driver's license at time of hire.
) Examination:
All applicants who meet the minimum qualification requirements will be assigned a score of 70 points.
An education and experience evaluation will be conducted based on the applicant's training, education and experience as presented in the application.
Please read the minimum qualification requirements carefully.
Be certain to list all pertinent training and experience, as this may be important in determining your examination score.
It is essential that the applicant describe fully the duties and responsibilities of each position held, specify the date of each position held (from and to, month and year), and indicate the number of hours worked per week.
Attach all required documentation (e.
g.
official transcript, professional license(s)/certification(s), DD-214, etc.
) at the time of submitting your application.
Note:
In-person interviews and/or further testing in Hawai'i County may be required at the discretion of the hiring department/agency.
If in-person interviews and/or further testing are required, applicants who are referred to the hiring department/agency must be available to participate in person and at their own expense at that phase of the selection process.
Knowledge of:
office practices and procedures; basic principles and practices of public relations; practices and procedures relating to provisions of water service to customers; arithmetic; grammar and word usage; pertinent departmental regulations and policies; basic principles and practices of supervision.
Ability to:
assign, supervise, and review the work of others; deal tactfully and effectively with the public; understand and explain pertinent departmental regulations and policies; do arithmetic computations; operate office machines and equipment, including desktop computers and peripherals; understand and apply service coding systems; operate a vehicle to conduct field investigations and assist with meter reading; work harmoniously with others.
Physical Requirements:
Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.
Physical Effort Grouping:
Light Supplemental Information Please scan and attach these supporting documents to your on-line application, if required:
an official college transcript, a valid driver's license, a temporary assignment verification, professional licenses, and/or certificates, Veterans applying for veteran's preference points shall also scan and attach their DD-214 form and as needed, their VA claim letter to the on-line application.
ELECTRONIC NOTIFICATION TO APPLICANTS:
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you.
We will not be responsible in any way if you do not receive our emails or fail to check your email box or NEOGOV account INBOX in a timely manner.
Checking your NEOGOV account INBOX daily is recommended and is the most secure method to check on notices sent to you.
This is a new feature created by our vendor, NEOGOV.
Please add info@governmentjobs.
com to your contact list.
Open your NEOGOV account using your user name and password.
In the upper right hand corner of the account is your name, and under your name, click on INBOX to view all notices sent you.
The notices will appear here in the INBOX even in the event you don't receive it on your cell phone, computer, or other electronic device.
This is the best way to check and view all notices sent to you.
You will receive a confirmation email upon successfully submitting your application.
Failure to receive this confirmation email, indicates that your application was not submitted.
Employee benefits are generally for full-time permanent employment and include the following from the date of hire:
sick leave and vacation earnings paid holidays social security credit union membership life, dental, medical, vision, and prescription drug insurance plans employee-employer paid retirement plan flexible spending plan tax-sheltered savings and investment program career opportunity and mobility in a merit system for civil service positions Persons who are hired may be required to pay union dues/service fees.
Benefits for part-time employment is based on hours worked and type of appointment.
Benefits are subject to change due to legislative, collective bargaining negotiation, and other changes.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
