Residential Appliance Technician (Hilo, HI) job in HILO

Company Name:
Sears Holdings
Residential Appliance Technician (Hilo, HI) job in HILO
Requisition ID: 265157BR
Job Function: Repair/Installation
Employment Category: Regular, Full-time
State: Hawaii (HI)
State or Province/City: HILO
Post Code: 96720
Post Date: 04/02/2014
Brand: Sears
Business Unit: Home Services - In Home
Store: 28234: HS - Pacific Cap Area 125
This position is responsible for the repair of products in the customer's home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers and other home appliances. This position provides timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.
To provide the proper customer focus, the In-Home Service Technician must:
oWork as a dedicated team member to ensure fast, flexible and expert service to every customer
oDemonstrate a sense of urgency to meet customer time commitments
oSuccessfully complete all Technician II training elements within required timeframes
oMeet key performance metrics and/or productivity goals as defined by the business
oProvide knowledgeable and courteous repair service
oContinuously look for methods to improve business performance and enhance the customer experience
oFollow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
oProvide direction to a Technical Helper, as applicable
oAbility to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location.
oMentor other technicians, as applicable
oMaintain truck stock inventory within the prescribed company guidelines and standards
oFollow the truck maintenance schedule and keep a clean, organized truck
oAdhere to all company policies and procedures
oPerform miscellaneous duties as assigned

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